Troubleshooting

1. Why don't my contacts show up in the add recipient list?

   Please make sure contacts have a mobile number saved. If you don't have a mobile phone number listed for the contact, they will not show up in the list. This is because Flutter can only send messages to mobile phone numbers. If you have a mobile phone number listed under 'Work', Flutter has no way of knowing if it's a mobile or landline number.

2. Why is Flutter sending the wrong location?

   For iPhone 2.5G (first gen-iPhone), Flutter will use the last fetched location. In order for Flutter to send your current location, please make sure you've refreshed your current location first.

3. Why does Flutter ask me to login every time I launch the app?

   Flutter remembers your login info. However, if there's no cellular or Wi-Fi connection when you launch the app, Flutter can't log you in automatically, so it asks you to login. Please ignore this prompt and exit the app, establish a data connection and login again. We'll fix this behavior in a future release.

4. Why do I get an error when I try to send a message?

   Flutter cannot establish a data connection to transmit your message. Please establish a cellular or Wi-Fi connection and try again.

5. Why haven't I received my password?

   Sorry for the delay. When we first launched we had a problem with our SMS provider. This was quickly fixed, so you should have your password by now.

   If you haven't received your password, and you're outside North America, please read this. You need to sign-up with your number entered in international number format e.g. 0044 or +44 if you're in the UK.

   Regardless of your country, if you're still having trouble receiving your password, please contact us.

6. I'm outside North America, can I use Flutter?

   Yes, in most countries you can sign-up for Flutter. Click here for more information.

7. Why aren't recipients getting my messages?

   The most common reason is that mobile number you're sending to is outside North America. Edit the contact in your phone book, and edit the mobile number to include the international dialing code format, e.g. 0044 or +44.

   For example, you have a contact called John Smith with a UK mobile number saved as 07771 123 123 who is not receiving your messages. Go to your iPhone's Contacts and change John Smith's mobile number to +447771 123 123 or 00447771 123 123. Then, start Flutter and try sending a message to John Smith again.

   If you're in North America, make sure the message is successfully being sent (and you see the "Successfully Sent" box). If you have continued problems, please contact us - make sure to include your country and carrier/operator.

8. Why do I get an error when sending messages?

   It could be a connectivity problem. Make sure you are connected via a 3G data connection. Also try with Wi-Fi, and vice versa. If you have continued problems, please contact us - make sure to include your country and carrier/operator.

9. Why can't Flutter accurately find my location?

   If you choose to add location to your message, Flutter will get the co-ordinates from your iPhone. To ensure your location is accurate, try to set your last location when you're outdoors. Besides, co-ordinates aren't always accurate, so your location is never going to be 100% reliable. If you really need to provide an accurate location, make sure you include the address in the body of your message, just to double check.

About Flutter

1. What is Flutter?

   Flutter lets you send a picture message to any mobile number stored in your iPhone's contact book.

   You can also (optionally) attach your location to your message so the recipient can see where you are on Google Maps.

2. How do I get Flutter?

   You can find Flutter at the iPhone App Store.

3. Does Flutter send a text message (SMS) from my phone?

   No, Flutter doesn't send an SMS directly from your phone.

   Your message is uploaded to Flutter. We then send (at our cost) the recipient an SMS with a link to view your picture in their mobile browser.

4. How does Flutter send a message?

   Your message is uploaded to Flutter. We then send (at our cost) the recipient an SMS with a link to view your picture in their mobile browser.

5. Do I need an iPhone 3G to use Flutter?

   No, you can use Flutter on an iPhone 3G, iPhone and iPod Touch.

   Note: You can only attach your location in the iPhone 3G version of Flutter.

6. Can I send video?

   You cannot officially record videos with the iPhone ... yet. So unfortunately, you cannot send videos using Flutter.

7. Where do I get support for Flutter?

   Please send an email to support@juicecaster.com with your mobile phone number and a description of your problem.

Costs

1. Is it really free to send a message using Flutter?

   Yes, it's free to send messages using Flutter but there is a small, one-time fee to download the application from the iTunes App Store.

   Flutter sends messages over an internet connection e.g. WiFi or your existing carrier data plan.

2. Does the recipient have to pay to view my message?

   The recipient pays their standard carrier charges for receiving an SMS.

   If the recipient has a free SMS bundled package or their carrier doesn't charge for receiving SMS, there is no cost to the recipient.

   If the recipient also needs an internet connection to view your message:

   If the recipient has a data plan, viewing the message in their mobile browser is inclusive of their carrier's standard data plan cost.

   If the recipient views your message using a mobile phone with WiFi (e.g. another iPhone) then there is no extra cost to viewing your message.

3. Does the recipient have to pay Flutter to view my message?

   No, the recipient doesn't pay Flutter anything.

Messages & Recipients

1. How do I add recipients to my message?

   Press the blue plus icon in the To: field. You'll then see a list of your phone's contacts. Select the contacts you want to send the message to. Selected contacts are denoted with a tick icon.

2. How do I remove a recipient?

   Press the blue plus icon and de-select the contact (selected contacts are denoted by a tick icon).

3. Can I send to more than one person?

   Yes, you can add 25 recipients per message.

4. How many people can I send messages to?

   You can add up to 25 recipients from your contact book per message.

5. How does the recipient view my message?

   Flutter sends recipients an SMS containing a link to view your picture in their mobile browser.

   So to view your message, the recipient must have a mobile phone with a browser (all phones released in the last 5 years do!) and able to access the internet on their phone.

6. Does the recipient see any ads?

   No, the page containing your message does not contain ads at this time.

7. What does the recipient need to view my message?

   A mobile phone capable receiving SMS, a mobile browser, and an internet connection.

8. Does the recipient receive an actual MMS?

   No, Flutter sends 'virtual MMS'. In other words, instead of sending an actual MMS, Flutter sends an SMS containing a link to view your picture in a mobile browser.

   So the end result is like MMS, but the recipient doesn't need to have an MMS enabled phone.

   Flutter sounds like MMS, looks like MMS and acts like MMS - but it's not really MMS.

9. I want to send a real MMS - can I do that with Flutter?

   No. Though, if enough people ask, we'll consider enabling this feature.

   In the meantime, we think sending an SMS with a link to view your picture in a mobile browser is the next best thing - and achieves the same result: you can send a picture to any mobile number, right from your iPhone.

10. Can the recipient view my message if they don't have MMS?

    Yes, the recipient doesn't need an MMS enabled phone.

11. How can I delete a message?

    Flutter messages work like email. Once you've sent a message, there's no way to delete it.

12. How long do recipients have to view my message?

    Your message is available indefinitely. As long as they don't delete the SMS or forget the link to your private message.

13. How long are my messages stored on your server?

    Your messages are stored indefinitely.

14. Can I view a history of sent messages?

    Not at this time. We may introduce this in the future.

15. How can I tell if the recipient viewed my message?

    Currently, there is no way to find out if someone viewed your message. We may introduce this in the future.

16. Can I get message delivery confirmation?

    Not at this time. We may introduce this in the future.

Picture Messaging

1. Can I send my message without attaching a photo?

   Yes, you can send messages without attaching a photo. However, you must then at least attach your location.

   You cannot send a message without either a photo or location.

2. How do I attach a photo?

   When the app starts, select Take Photo or Choose from Existing.

   Or, while you are composing a message, press the camera button icon the keyboard.

3. How do I detach a photo?

   Press the picture icon in the Subject line and confirm removal.

Location & Maps

1. How does Flutter know my location?

   Flutter uses the iPhone 3G's built-in GPS, and the iPhone 2.5G's location positioning. Your location is set to wherever you are at the time you compose your message (for iPhone 2.5G, remember to update your location before composing your message).

2. Can I send my message without attaching my location?

   Yes, you can send messages without attaching your location. However, you must then at least attach a photo.

   You cannot send a message without either a photo or location.

3. Can I add my location to a message using a first-generation iPhone?

   Yes, simply remember to update your location before starting Flutter (usually, launching Google Maps and locating yourself does the trick).

4. What location information does Flutter send?

   Flutter uses your current location, set to your street, city and state. This information is used to generate a Google Maps image.

   If you change your mind and want to detach your location, simply press the location icon in the Subject line and confirm removal.

5. Can I preview the location Flutter sends?

   If you are in the US, press the map or compass icons to display your current address in a preview popup.

   If you are outside the US, right now you'll see a default "Found Your Location" message. This means Flutter has found your location and will display it correctly to recipients. However, you cannot yet preview the address in the application itself. This feature is coming soon.

6. What if I don't want to send my location?

   No problem, when the app starts select "Don't Allow" to prevent Flutter from using your location.

   If you did attach your location and then change your mind, simply press the location icon in the Subject line and confirm removal.

7. How does the recipient view my location?

   The recipient views the SMS sent by Flutter and clicks to the link to view your message. Your message appears in their mobile browser. If you attached a photo, there'll be a thumbnail of your photo. There will also be a button to 'View on Map' - clicking this loads a Google Maps image of where you sent the message from.

8. How do I attach my location?

   You must allow the app to use your location when prompted.

   When the app starts, select Send Location Only if you want to send your location without a picture.

   If you select Take Photo or Choose from Existing, your location is automatically attached to the message.

9. I want to send my location without sending a picture - is that possible?

   Yes, when the app starts, select Send Location Only.

   If you change your mind and want to attach a picture, press the camera button icon.

10. How do I detach my location?

    Press the map icon in the Subject line and confirm removal.

MMS vs. Flutter

1. I want to send a real MMS - can I do that with Flutter?

   No. Though, if enough people ask, we'll consider enabling this feature.

   In the meantime, we think sending an SMS with a link to view your picture in a mobile browser is the next best thing - and achieves the same result: you can send a picture to any mobile number, right from your iPhone.

2. Can I receive MMS with Flutter?

   No, Flutter does not enable receiving MMS ... at this time.

3. Why doesn't the iPhone have MMS anyway?

   There's lots of speculation as to why the iPhone is missing MMS. While Mr. Jobs and Mr. AT&T figure it out, you can use Flutter to send picture messages.

4. What if Apple updates the iPhone to support MMS?

   This is inevitable ... which is why have lots of extra features lined up for Flutter to make it more than just an MMS app. Stay tuned!

Privacy

1. Why do I need to sign up to use Flutter?

   You need to create an account so we can attribute messages to you and for recipients to know who sent the message!

2. Why do you need my mobile number?

   We need to verify your real mobile number so we can attribute messages to your phone.

3. Why do I need to enter my first and last name?

   Your name is used to help recipients recognize you as the sender.

4. Why do you ask me for my birthdate?

   This is a legal requirement since we're messaging people on your behalf and enabling you to disclose your location (optional) to your phone contacts.

5. Are my messages private?

   Yes, only your chosen recipients will see your message.

   Note: The recipient can forward or save your message, just as they can with an email.

6. Are you going to spam me?

   No, we won't disclose your information to third-parties. Your information is kept private at all times.

7. Does Flutter store my contacts' phone numbers?

   No, Flutter does not save your contacts' phone numbers.

   When you send a message via Flutter, our server simply uses the contact's phone number to route your message (via SMS) to their phone. These numbers are never saved by Flutter at any time.

8. Do you monitor my messages?

   No, your messages are private. We have no means to view private messages in our system.

Account Management

1. How do I change my First Name and Last Name?

   Simply e-mail support@flutterpic.com.

2. Can I change the mobile number tied to my account?

   Not at this time. You need to register with a new mobile phone number. Go to iPhone Settings, select Flutter and clear all fields. Then launch Flutter and press Sign-up.

3. How do I retrieve my forgotten password?

   Go to iPhone Settings, select Flutter and make sure all fields are clear. Launch Flutter, press Login, enter your mobile number and then press Resend Password. Your password will be sent to you via SMS.

4. How do I log into a different Flutter account?

   Go to iPhone Settings, select Flutter and make sure all fields are clear. Launch Flutter and press Login.

5. What's the difference between JuiceCaster and Flutter?

   JuiceCaster is an award-winning, fully-featured mobile social network - coming soon to the iPhone.

   Flutter is made by the same folks behind JuiceCaster. It's a simple app that enables you to send a picture message to any mobile phone.

6. Who makes Flutter?

   Flutter is made by Juice Wireless Inc, based in Los Angeles.

7. Is Flutter available for other phones?

   No, mainly because other phones have MMS already.

8. Where do I get upgrades?

   Upgrades will be available from the App Store.

9. How do I report a bug?

   Please email bugs@juicecaster.com with your mobile phone number and a description of the bug.